Fixed (Updated to latest Unity version).

"Unfortunately that’s not the case, unless you are 100% ALREADY comfortable with using Unity, stay away from this as you’ll lose your money." I feel like that is a relative way to describe one's inaptitude to use a game engine. "I’ve requested a refund which I have yet to receive." Refunds are handled by Unity. It might take a week or so to receive your money back. Contact Unity if you have any further issues. "The tutorials on how to import 2D characters are highly outdated and no longer work" That just isn't true. You might be the first to have such complain, or rather, inability to adapt to minor changes made to both Engine and Unity over the years. Being able to develop something means being able to use common sense around updates. You can't expect videos to be re-released because a button moved or minor features were added. "The support just isn’t anywhere to be found. I’ve reached out on Discord and the Forums." By that you mean: You asked a question and didn't receive an answer immediately. I say that because your question has already been answered in the forums. This topic should tell you everything you need to know about how support works: http://www.ufe3d.com/forum/viewtopic.php?id=374 This is a GAME ENGINE, not a game. You are not a driver buying a car. You are a mechanic buying the framework of a car. Its absolutely REQUIRED to have some basic knowledge of Unity and game development (as described in the requirements section).

Sorry you feel this way. I haven't had this kind of report from other customers, but I'll be glad to guide you through any trouble you might be having. If you like a refund feel free to email me your invoice number.

Hello, I'm sorry, I don't recall getting any email from you. The documentation is up to date, and you can watch the video tutorial on 2D animations and hitboxes that was posted about 3 months ago. Is there anything in particular you are looking for?

Email me at mistermind@live.com

More tutorials are being added. Make sure you are using the correct version of Unity. The package follows strict update rules to comply with Unity latest updates.